Escrow protection
Your money's safe until you say so.
Every payment on ASiS is held in escrow — the seller only gets paid after you confirm the item's arrived and the 7-day dispute window closes.
How buying works
- 1
Pay at checkout
You pay through ASiS in the app. Never send money to a seller directly — if someone asks, report them.
- 2
Money sits safely in escrow
Your payment is held by ASiS. The seller can't touch it yet.
- 3
Seller ships (or you meet up)
For shipping, the seller must add tracking. For meet-ups, arrange a public place through in-app chat.
- 4
Confirm you've received it
Once it's in your hands and you're happy, tap Confirm on the order.
- 5
7-day dispute window
If something's wrong, you have 7 days from delivery to open a dispute. Your money stays in escrow while it's reviewed.
- 6
Money is released to the seller
If all's good — or the dispute window closes — the seller gets paid. Done.
You should never be asked to pay outside the app. No bank transfers, no cash, no gift cards. If it doesn't go through ASiS checkout, it isn't protected.
How selling works
- 1
List for free
Snap photos, set a price, publish. There's no listing fee.
- 2
Sell
A buyer pays through ASiS. The payment goes straight into escrow — you'll see the order in your dashboard.
- 3
Ship with tracking (or meet up)
For shipping: add a Royal Mail (or other carrier) tracking number in the order — this is required to mark it shipped. For meet-ups: agree a public spot in-app.
- 4
Buyer confirms receipt
Once they've got the item, they tap Confirm. That starts (or skips ahead in) the payout clock.
- 5
Get paid
Money is released to you after the buyer confirms and the 7-day dispute window passes — normally within a day, straight to your connected payout account.
When exactly do I get paid? Payouts release once both conditions are met: the buyer confirmed receipt and 7 days have passed since delivery with no open dispute. If the buyer never confirms, funds auto-release once the window closes.
If something goes wrong
The 7-day dispute window covers two things:
- Item not received — tracking says it never arrived, or the meet-up didn't happen.
- Not as described — significant flaws, wrong size, fake, or clearly different from the listing.
How a decision is made
- 1. Buyer opens a dispute and shares photos or details.
- 2. Seller has 48 hours to respond with their own evidence (tracking, photos of the item pre-shipping, chat history).
- 3. Our team reviews both sides — the listing, the messages, the photos, and the tracking.
- 4. We decide: full refund, partial refund, or release to seller. Money stays in escrow until then.
Keep your evidence in-app. Screenshots from other places are fine, but in-app chats and order photos carry the most weight because we can verify them.
FAQ
+When does the seller get my money?
After you confirm you've received the item and the 7-day dispute window closes. Until then, your payment is held in escrow.
+What if the item never arrives?
Open a dispute from the order page. Your money stays in escrow while we review tracking and evidence from both sides. If it never arrived, you get a full refund.
+What if the item isn't as described?
Message the seller first. If you can't agree, open a dispute within 7 days of delivery. You'll be asked to share photos and details, and the seller can respond.
+Is meeting up safe?
Meet in a public place during daylight, and only confirm receipt in the app after you've inspected the item in person. Payment still runs through escrow — never hand over cash.
+Do I ever pay the seller directly?
No. Every payment goes through ASiS. If a seller ever asks you to pay outside the app, don't — report them and we'll investigate.
+How long do I have to inspect the item?
Seven days from delivery (or from meet-up). If everything's good, tap Confirm — the seller gets paid straight away.
+What are the fees?
Listing is free. When an item sells, ASiS takes 10% commission (5% for Members). Buyers pay a small escrow protection fee at checkout.
+Can I cancel an order?
Before the seller ships, yes — message them and we'll refund from escrow. After it ships, use the dispute process if something's wrong.
This is a plain-English summary. The full legal version lives in our Terms of Service.