Every step, spelled out. No small print surprises.
ASiS sits between buyer and seller and holds the money until the parcel is safely in someone's hands. Here's the whole flow.
Selling
Photograph it
Four or five honest photos beat one flattering one. Flag every flaw.
Price it and list it
Free to list, always. Set your asking price — that's the number you receive.
Post it tracked
Print an Evri or InPost label in-app. Tracking feeds escrow automatically.
Get paid
Escrow releases on confirmation or auto-release. Standard payout in 1–2 working days.
Buying
Find the piece
Search, filter and save searches for price-drop alerts.
Pay into escrow
Your money is held by ASiS, not handed straight to the seller.
Check it on arrival
Try it on, inspect it, and confirm receipt if you're happy.
Or raise a dispute
Not as described? Open a dispute within 5 days of delivery.
Where the money is, minute by minute.
Order placed
Buyer pays. Funds held in escrow by ASiS.
Dispatch
Seller posts with a tracked label.
In transit
Both sides see live tracking.
Arrived
Delivery confirmed by the courier scan.
Released
Auto-release if no dispute; instant if buyer confirms.
Your money moves in three days. Your protection lasts five. If a dispute is raised on day four or five, ASiS covers the refund itself.
Evidence first, decisions second.
1. Raise it
Buyers have 5 days from delivery to open a dispute. Escrow stays frozen the moment one is raised.
2. Both sides submit
Buyer and seller each upload photo evidence and a short description. No refund decision happens before both have had their say.
3. We decide
Our UK team reviews the evidence against the listing. Whoever loses the dispute covers return shipping.